The 50 million plus passengers that pass through the Dubai International airport each year may have noticed that four bilingual ‘virtual assistants’ have been installed at Dubai International Airport to communicate important travel information to jetsetters.
The digital signage solutions use rear-projected audio visual technology to form an illusion of a real person, providing security and brand messages. This makes Dubai International the first airport in the region to use such technology.
These pods created by queue management specialists Tensator, have been set to communicate, and respond appropriately to human interaction provide passengers with the information they need in order to make their passing through security, border control and immigration services a quick and hassle free holiday.
The main reason for this advancement in technology are to improve operational efficiencies and general customer experience at the airport by reducing waiting times in usually time consuming areas, such as screening points.
Stating on the introduction of new technology Dubai Airports Vice President Service Development Sujata Suri mentioned: “As a customer-centric company, we realise that it is essential, amid all the on-going growth and expansion, that we make the journey through our airport as quick and as pain free as possible. Just like Dubai International staff, the virtual assistant’s work for a full 24 hours and I am confident that they will play an important role in helping us to achieve our goal.”
The professional virtual assistants, are currently on a short trial period, will help to ease the passenger congestion within the airport by providing guidance, from the checkout through to the departure lounge and border control on their return.
Tensator FZE General Manager Abdel Aziz Rahal explained: “While in the process of designing our virtual assistant pods worked very closely with the airport’s team to gain knowledge of the day to day running of the airport, so that we could design them in a way that would suit their way of work. We have a very positive feeling that this solution will become a great asset to the future of Dubai International, providing clear messages and providing passengers with a wealth of information that will help to speed up their transition from the check in desk to their plane seat.”
Michael Fielding writes articles on behalf of Your Professional PA who provide avirtual office and virtual receptionist to businesses across the UK